FAQ

Delivery Times

We deliver to metro melbourne and some regional areas. Deliveries normally take between 48 to 72 hours once payment has been received or delivery has been arranged.

What's that smell?

Most new mattresses will have a ‘new’ smell that will dissipate over time. It will normally go away within 48 hours but rooms or houses with reduced ventilation make take longer to air out. This smell is non-toxic and is merely the smell of new materials.

Do you mattresses come with warranty?

All our mattresses come with a warranty between 1 to 18 Years depending on quality. Valid claims on warranty are very rare and account for an extremely small percentage of sales. Broken or protruding springs are a rare occurrence under normal residential usage and most damage occurs when transporting or bending mattresses through narrow spaces. Just as a clothing garment with loosen and fade with washes over a period of time, so will mattresses. They won’t shrink, but they may wear out or your comfort preference may change, and this doesn’t constitute a warranty defect.

How long does it take to gets used to a new mattress?

A new mattress may feel different to the mattress you’ve had previously and it may take up to 4 weeks for your body to get into a comfort zone with your new mattress. This adjustment period is perfectly normal and in most cases is your body realigning after sleeping on an old sagging mattress for too many years.

Do you have a mattress exchange policy?

Yes we do, but we want you to choose the right mattress in the first place, so come in store and test one out for yourself. Of course sometimes trying out in store is never the same as the comfort of your own home so we offer a 7 day exchange policy on mattresses only. (That means we don’t exchange the base or frame) A few conditions include purchasing a mattress protector with your mattress and a small administration and handling fee of $75 for us to take back your mattress and recycle it and re-delivery of your new mattress. Additional charges may apply for delivery to non-metro areas.Toggle content goes here, click edit button to change this text.

Should I get a bed base or a bed frame

Frame or base it’s really your choice. In general, we do recommend getting our matching bases/foundations to ensure your mattress gets the best support. Some frames or bases may be inferior and reduce the lifespan of the mattress. Make sure that the slats of frames are preferably solid pine and nor more than 4 inches apart. Unfortunately most frames these days come with skeleton slats (upward curved slats made of compressed synthetic materials) which may bend or buckle over time, especially if you have a heavy mattress. This is especially worse on king frames where skeleton slats are longer and have to support greater weight whilst being the same thickness. Make sure also that your frame has a center rail with at least one leg on the floor to support the slats and mattress. Ideally, a mattress on a good quality slat base or frame should feel the same as if it was on the floor. Avoid also bases that have no ventilation or are completely solid as this restricts airflow and may ruin your mattress.

Caring for your mattress

Never smoke on or near your bed as although mattresses are designed to be somewhat flame retardant, they are not flame proof. (That said, not smoking would help too). Make sure that you are using a mattress protector at all times as stains on mattresses are very hard to remove. Do not use water to ‘rub’ out a stain as this will merely spread the stain and the water will penetrate through into the comfort layers of your mattress. On rare occasion, great volumes of water may cause the adhesive used sometimes to prevent the comfort layers of your mattress from moving to loosen.

Sagging / Body Impressions / Body Signatures

Many people notice body impressions through the lifetime of their mattress, especially those with thicker or softer mattresses or for new mattresses. It’s normal for new mattresses to show body signatures or impression as the top upholstery layers settle. In fact, the thicker the mattress, the more comfort layers it will have meaning the greater and more prominent the impressions may be. These extra layers may consist of Dacron that will compress over time or be comfort foam layers such as those in a pillowtop. Compression of foam or dacron layers is a natural physical property of the materials and is a normal design of a mattress. Mattresses are made of materials that will change in feel and softness over time. Just as a T-shirt stretches in the wash, or the springs on a car get softer over time, the springs on a mattress will feel softer than the day you bought it and the foam layers will compress with use. The mattress will respond to the user, and some users of greater weight may find body impressions more evident than others. Such changes are a normal physical property of these materials and are not due to faulty materials or workmanship. To reduce the impressions and even the settling, it is recommended to rotate your mattress every 2 weeks for the first few months and then quarterly thereafter, trying to use all surfaces of the mattress instead of just sleeping in the same spot every night. If you have a king size mattress try to sleep in the center for a while otherwise the center of the mattress will feel firmer as it isn’t slept on and some people may get a raised area down the centre of the mattress. Body signatures are not considered a manufacturing fault and are a normal part of daily use and wearing in the mattress.

What do I do with my old mattress?

Bedding Warehouse is committed to being a green retailer. Instead of throwing old mattresses into landfill we use third party mattress recycling companies that will collect your old mattress for recycling into recycled carpet, punching bags or steel.

My mattress makes a noise.

Some mattresses may make minor pressure adjustment sounds. Most customers often report this if they have wooden floor boards or in climates of great temperature variation. This is my no means a fault of the mattress and will not affect the structure of the mattress.

Which mattress is right for me?

A lot of stores will try to sell you a mattress based on your comfort level. This is true to an extent. We recommend choosing the firmest mattress comfortable. This means actually trying out the mattresses at store level. A salesman can only sell you a price over the firm and not your ideal mattress. 2 GOLDEN RULES For people who sleep mainly on their back, slide your hands beneath your lower back on the mattress, it should slide out just right. If it comes out too fast the mattress is too hard and if it is quite hard to get your hand out then the mattress is too soft. If you sleep on your side, make sure that your shoulders sink into the mattress, to avoid your spine from curving too much when lying down.

How often should I replace my mattress?

Generally we recommend that you replace your mattress every 7 years. (Here’s what the sleep council says on this http://www.sleepcouncil.org.uk/the-seven-year-hitch/) For cheaper mattresses we recommend replacing them at the end of the manufactuers warranty period. A worn mattress can cause many health problems and adversely affect your posture and spine.

My base doesn't seem to be flat on the ground.

People using frames or bases on wooden, tiled or cement surfaces may find that there may be a gap between the castors/wheels of the base or feet of the frame and the floor. This is perfectly normal and is due to very slight variations in levels of the floor of the room. This is easily resolved by placing furniture feet protectors or pieces of carpet where it does not appear to touch the ground. Over time the frame or base will even change shape slightly to move into the same level as the uneven floor.

The cover of my mattress appears loose

Mattresses fabrics just like normal clothing garments stretch over time or may crease if squashed or compressed. The side border fabric of mattresses may become creased or appear loose over time, especially in bonnell spring mattresses or continuous coiled spring systems as these fabrics are nor fixed down or glued behind. They compress and move with the movement of the coils of the mattress and their appearance may change over time. Top covers of mattresses made of stretch knit fabrics may also loosen over time and some hand made mattresses do not use glue to fix the fabric layers and appear loose by design.