Delivery

What days do you deliver?

We deliver Monday – Friday to most suburbs to the ground floor or apartments with lifts

We can also deliver on Saturdays and Sundays in the below regions

Saturday – Northern Western Suburbs down to Brunswick/Parkville

Sunday – South Eastern Areas down to Frankston

Of course if there are any special requests please e-mail us (preferred) or give us a call.

Can I choose my delivery day?

  • Yes you can choose at the delivery calendar in checkout
  • We deliver Monday – Friday to most suburbs to the ground floor or apartments with lifts
  • We can also deliver on Saturdays and Sundays in the below regions

Saturday – Northern Western Suburbs down to Brunswick/Parkville

Sunday – South Eastern Areas down to Frankston

Of course if there are any special requests please e-mail us (preferred) or give us a call.

  • You will receive an e-mail with a 3 hour delivery window the morning of delivery at 9am. Driver will SMS 30 mins before arrival.

Will you take it upstairs for me?

Our standard deliveries are just one driver to the ground floor front door or hallway depending on the situation.

If you require your items taken upstairs, please select an upstairs delivery (extra charge) to book a two person delivery. [CURRENTLY UNAVAILABLE]

Will I get a call before delivery?

We will supply you with a 3 hour delivery window the morning of delivery around 9am.

The driver will SMS or call you roughly 30 mins before delivery.

Do I need to be home for delivery?

As long as you use a verified payment method you do not need to be home to accept delivery.

The driver will leave the delivery in an accessible area only if they deem it safe to do so. If the area is too exposed to the main road it’s up to the assessment of the individual driver whether they choose to leave it safe.

 

 

Order online

  • Most orders to Melbourne metro are delivered within 24-72 hours.
  • This service is with one person with a ute to the ground floor (if you live in an apartment lifts are ok). If there are a few steps you may need to assist the driver. Does NOT include rubbish removal and does NOT include installation.
  • If you are unable to help we recommend you select a two person delivery +$99 delivered upstairs and to your room of choice. [UNAVAILABLE DUE TO RESTRICTIONS]  Does NOT include rubbish removal or installation.

Select your delivery date

  • We deliver most areas Monday-Friday  between 10-7PM and Sat-Sun in selected areas {See below}.
  • You cannot choose a time.
  • You will receive an e-mail with a 3 hour delivery window the morning of delivery at 9am. Driver will SMS 30 mins before arrival.
  • All deliveries are now strictly contactless, the driver will leave your items at your front door or inside your garage. If you are able to leave your front door open the driver will slide your items inside your hallway.
  • Saturday – Northern Western Areas down to Brunswick/Parkville
  • Sunday – South Eastern Areas down to Frankston
  • CBD and all other areas – Monday to Friday only due to lift access restrictions.

Day of delivery

We will call or message you 9am the day of delivery with a 3 hour window for delivery. An exact delivery time cannot be provided

A few important T's & C's

  • Drivers do not install bed bases legs on standard deliveries. Bed base legs only need to be screwed in.
  • Standard delivery service to ground floor only of houses or front entrance of foyer for apartment buildings. Lifts are OK if there is trolley access or a ramp. There will need to be someone there to assist the driver.
  • Drivers will place the item inside your hallway, they do not move other items of furniture around so please make sure there is adequate space for your item.
  • Free delivery offer only extends to online melbourne metro orders.
  • If you order the wrong size or are exchanging an item re-delivery will cost $99 for metro areas in Melbourne. Regional areas will occur an additional cost.
  • We deliver full size mattresses to metro Melbourne only. Certain mattress in a box ranges can be delivered Australia-Wide