We ask that you let us know 2 days you are available for delivery.
Deliveries are 1 driver to the ground floor front door only/garage or up a lift, the driver cannot take the item into your room for the safety of our customers and staff.
Spend $250 or more online and get free standard ground floor delivery. Online orders only. Melbourne metro <30km CBD. Lifts OK. You will need to assist the driver for bulky items such as bed bases or queen/king size mattresses. Standard Ground Floor delivery $49. Premium Upstairs delivery $95
Please note delivery offer only applies to online models purchased online only. Due to the bulky nature of other models in store a subsidised delivery offer is not available.
Order online or give us a call
Most orders to Melbourne metro are delivered within 48-72 hours. This service is with one person with a ute to the ground floor (if you live in an apartment lifts are ok). You may need to assist the driver for large items such as king mattresses.
If there are a few steps you may need to assist the driver, if you are unable to help you will need to select a two person delivery +$79.
For two-person deliveries the logistics company will call you to arrange a suitable day of delivery – may take 3-5 business days.
For ground floor deliveries you can select a preferred delivery date at checkout or let us know a few other appropriate days in the comments field. In some cases if your mattress cannot be ready in time the free delivery offer will still apply and we will get your mattress out to you asap. We will call/email you the day before delivery.
Select your delivery date
Ground floor deliveries: We deliver Monday – Friday. Saturday deliveries are available in inner metro areas only.
Upstairs deliveries: Selected days depending on area Monday – Friday
Day of delivery
We will call or message you 9am the day of delivery with a 3 hour window for delivery. An exact delivery time cannot be provided
A few important T's & C's
- Drivers do not install bed bases legs on standard deliveries. Bed base legs only need to be screwed in.
- Standard delivery service to ground floor only of houses or front entrance of foyer for apartment buildings. Lifts are OK if there is trolley access or a ramp. There will need to be someone there to assist the driver.
- Drivers will place the item inside your hallway, they do not move other items of furniture around so please make sure there is adequate space for your item.
- Free delivery offer only extends to online melbourne metro orders.
- If you order the wrong size or are exchanging an item re-delivery will cost $99 for metro areas in Melbourne. Regional areas will occur an additional cost.
- We deliver full size mattresses to metro Melbourne only. Certain mattress in a box ranges can be delivered Australia-Wide