Delivery

Melbourne Lockdown Update: All deliveries are 1 driver to the ground floor front door only or if you have lift access. Drivers will no longer enter houses. If you do need delivery to your room or an upstairs delivery please book with the 2 person delivery service.

We ship to metro Melbourne only.


Sale Offer: Free local delivery 1 Driver assisted ground floor delivery or accessible apartments with a lift. Driver will need your assistance if there are a few steps to your front door. Min Order $250. Surcharges apply for suburbs further out.


What days do you deliver?

We deliver most areas Monday-Friday  between 10-7PM.

We also have weekend deliveries available in the below areas:

Saturday – Northern Suburbs Wallan down to Brunswick/Parkville [Limited services available due to lockdown]

Sunday – South Eastern Areas down to Frankston [Limited services available due to lockdown]


Can I choose my delivery day?

Yes, we have a delivery day selection at checkout.

What happens on delivery day?

You will receive an e-mail with a delivery window the morning of delivery at 9am. Please check your spam folder.

All deliveries are 1 Driver to the ground floor or to an apartment with lift access to your front door.

Please book an upstairs delivery if you need two people to deliver upstairs.

Order online or give us a call

Most orders to Melbourne metro are delivered within 48-72 hours. This service is with one person with a ute to the ground floor (if you live in an apartment lifts are ok). You may need to assist the driver for large items such as king mattresses. If there are a few steps you may need to assist the driver.

If you are unable to help we recommend you select a two person delivery +$79 delivered upstairs and to your room of choice. Does NOT include rubbish removal or installation.

Select your delivery date

We deliver Monday-Friday and Sat-Sun in selected areas (see below) between 10-6PM. You will receive an e-mail with a delivery window the morning of delivery at 9am. Please check your spam folder.

All deliveries are 1 Driver to the ground floor or to an apartment with lift access to your front door.

Please book an upstairs delivery if you need two people to deliver upstairs.

Saturday – Northern Suburbs down to Brunswick/Parkville

Sunday – South Eastern Areas down to Frankston

CBD and all other areas – Monday to Friday only due to lift access restrictions.

Day of delivery

We will call or message you 9am the day of delivery with a 3 hour window for delivery. An exact delivery time cannot be provided

A few important T's & C's

  • Drivers do not install bed bases legs on standard deliveries. Bed base legs only need to be screwed in.
  • Standard delivery service to ground floor only of houses or front entrance of foyer for apartment buildings. Lifts are OK if there is trolley access or a ramp. There will need to be someone there to assist the driver.
  • Drivers will place the item inside your hallway, they do not move other items of furniture around so please make sure there is adequate space for your item.
  • Free delivery offer only extends to online melbourne metro orders.
  • If you order the wrong size or are exchanging an item re-delivery will cost $99 for metro areas in Melbourne. Regional areas will occur an additional cost.
  • We deliver full size mattresses to metro Melbourne only. Certain mattress in a box ranges can be delivered Australia-Wide

What days do you deliver?

We deliver Monday – Friday to most suburbs.

We can also deliver on Saturdays and Sundays in the below regions

Saturday – Northern Suburbs down to Brunswick/Parkville

Sunday – South Eastern Areas down to Frankston

Of course if there are any special requests please e-mail us (preferred) or give us a call.

 

Will you take it upstairs for me?

Our standard deliveries are just one driver to the ground floor front door or hallway depending on the situation.

If you require your items taken upstairs, please select an upstairs delivery (extra charge) to book a two person delivery.

Will I get a call before delivery?

We will supply you with a 3 hour delivery window the morning of delivery around 9am.

The driver will SMS or call you roughly 30 mins before delivery.

Do I need to be home for delivery?

As long as you use a verified payment method you do not need to be home to accept delivery.

The driver will leave the delivery in an accessible area only if they deem it safe to do so. If the area is too exposed to the main road it’s up to the assessment of the individual driver whether they choose to leave it safe.